Adding JPG Picture to a RTM causes an Access Violation
Hint Ref: 021102010004
Hint Date: 01/02/2011
Hint Details:
<pclass="hint_description">PROBLEM: Trying to place a JPG image in a RTM report Document Template causes an Access Violation and the image does not appear.
In addition, we found that many windows programs would not open the file (or save it) and our email system also refused to show the image, claiming that the JPG file was an invalid file type.
SOLUTION: The issue turned out to be that the image had been supplied as a 32-bit CMYK file. Converting the file into a 24-Bit RGB file solved the problem.
We accomplished this using Corel Photo Paint and choosing the 'Image' file menu, then the 'Color Mode' option and then from the presented list 'RGB Color (24-Bit)'.
(Please Note: This Procedure can be destructive and should only be used by Advanced Users. RADical Systems (UK) Limited or its Partners cannot be held responsible, in anyway, for any consequence of using this or any other Database Function, Procedure or SQL command. Responsibility resides solely with the user.
IT IS HIGHLY RECOMMENDED THAT A FULL AND VALID SPACE MANAGER DATABASE BACKUP IS TAKEN AND VERIFIED AS VALID BEFORE MAKING ANY CHANGES TO THE DATABASE.)